Privacy Policy

Effective Date: 12/1/2024

The Scoop Service (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, interact with our services, or communicate with us in any way.

1. Information We Collect

We collect personal and business-related information to provide the best possible service. The types of data we may collect include:

Personal Information

• Name (First and Last)
• Mailing & Physical Address (for service scheduling)
• Email Address
• Phone Number
• Property Information (e.g., gate locations, areas to be cleaned)
• Pet Information (e.g., names, breeds, birthdays)

Billing & Payment Data

• We collect billing details for processing payments securely.
• Accepted payment methods: Visa, Mastercard, Debit, American Express, and Discover.

Demographic & Behavioral Data

We may also collect non-personally identifiable data such as:

• Age range, household income (for marketing purposes)
• Service locations within Georgetown, Round Rock, Leander, Cedar Park, Liberty Hill, Hutto, Pflugerville, and Jarrell
• Customer behavior, such as website visits and ad interactions

Automatically Collected Information

Our website may automatically collect:

• IP addresses, browser type, device type, and access times
• Referring website addresses and usage data (to improve site functionality)
• Tracking data from third-party services like Google Analytics and Meta Ads

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• Providing and Managing Services: Scheduling pooper scooper visits, processing payments, and optimizing service routes.
• Marketing & Advertising: Sending promotional offers, including “First Scoop Free” and other deals.
• Affiliate & Partnership Programs: Working with local veterinarians, groomers, dog parks, boarding facilities, and property managers for referrals.
• Customer Communication: Responding to inquiries, service updates, and review requests.
• Business Analytics: Analyzing user behavior to improve our services and customer experience.

3. Sharing Your Information

We do not sell, rent, or lease your personal data. However, we may share it in the following cases:

• Service Providers: Third-party vendors that assist with billing, scheduling, email campaigns, and customer support.
• Marketing & Advertising Platforms: Meta (Facebook/Instagram), Google Ads, and other social media for targeted promotions.
• Affiliate Partners: Businesses that refer customers in exchange for promotional incentives.
• Legal Requirements: If required by law, court order, or government regulation.

4. Your Privacy Rights & Choices

Opt-Out of Marketing & Third-Party Sharing

You can opt-out of:

• Email marketing by clicking “unsubscribe” in any marketing email.
• SMS messages by replying “STOP” to any text.
• Data sharing with third-party partners by emailing [Insert Email].

Request Data Deletion

You have the right to request deletion of your personal data unless required for:

• Completing a service contract
• Fraud prevention or legal compliance
• Internal business operations aligned with your service history

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You may disable cookies in your browser settings, but this may affect site functionality.

6. Security of Your Information

We take security seriously and use encryption, secure payment gateways, and access controls to protect your data. However, no internet transmission is 100% secure, so we encourage safe online practices.

7. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe a minor has submitted personal information, please contact us immediately.

8. Updates to This Policy

We reserve the right to modify this Privacy Policy. We will notify you via email or website updates if significant changes occur.

9. Contact Information

For privacy-related questions, please contact us:

The Scoop Service
Liberty Hill, TX 78642
contact@thescoopservice.com
737-843-4788