Please review the following Terms of Service carefully before agreeing to dog waste removal services from The Scoop Service.
By signing up for and/or purchasing any of our services, each client of The Scoop Service agrees to the following:
The Scoop Service and its employees commit to delivering any purchased service in a professional, dependable, and trustworthy manner. In consideration of these services and as an express condition thereof, the client agrees to hold harmless and expressly waives all claims against The Scoop Service or its employees, except in cases of gross negligence by The Scoop Service staff or management.
We only collect pet waste that is visible to the best of our ability. Yards with tall grass, overgrown weeds, or areas that are not properly landscaped/maintained, along with leaves that have not been removed, will negatively impact the outcome of your cleanup(s). Clients are expected to maintain the length of their grass, trees, bushes, shrubs, and any/all plant growth on the property, and to have leaves and other debris removed from the yard. If this is not the case, the conditions outlined in #8 below will not apply, and you will still be charged your rate. We will remove pet waste found on top of visible leaves but will not search through piles of leaves. Yards with tanbark and/or mulch can be equally challenging and can easily camouflage pet waste. If waste is on top of mulch or tanbark, we will only remove waste that is on top. We will not remove any tanbark or mulch that has broken down waste mixed with it. If waste is on top of rocks, we cannot guarantee the removal of all waste as it breaks down into smaller pieces and falls under the rocks. However, we will always try to remove what we can to the best of our abilities.
Servicing under decks and/or trampolines: We will only pick up waste that is surrounding the area within arm’s reach of our rakes. We do not service under decks that are lower than 6 feet tall or under trampolines. When servicing under trampolines, for liability reasons, it is your responsibility to move the trampoline to another part of the yard so we can service underneath it. If you notice an area that is being missed, please bring it to our attention so we can correct the issue on subsequent visits. Your satisfaction is important to us. Please let us know if you have any concerns so we can quickly resolve them.
1. STAFF SAFETY: Please understand that dogs are naturally territorial and protective. While they may be the sweetest and most lovable pets with you, to us, we are strangers and intruders in THEIR space. If a client suspects their dog may react negatively to a stranger (The Scoop Service staff) entering their yard, the dog MUST be kept indoors during the scheduled service visit. The Scoop Service will always text clients when we are on the way. We will not enter a yard with a pet that shows any signs of agitation, aggression, or overly excitable barking. If we enter a client’s yard and encounter an overly aggressive or unfriendly pet, we will try to calmly diffuse the situation and exit the yard if possible. However, we reserve the right to protect ourselves by any means necessary based on the situation. It is the client’s responsibility to ensure the safety of the service provider entering the property. If an attack occurs, through no fault of The Scoop Service, clients will be required to provide current vaccination records immediately, cover any medical expenses, and we may notify animal control and/or the appropriate authorities per local/state laws and regulations and company policy. If you own an aggressive, anxious, or overly dominant dog/pet, please inform us prior to starting service so that proper safety measures can be implemented to keep everyone safe. We LOVE dogs, but the safety of our staff and our clients’ dogs is our top priority and cannot be emphasized enough.
2. PAYMENTS: All clients are required to have a card (bank/credit) on file when acquiring any recurring services with charges completed monthly on the 1st of each month.
3. SERVICE TIMES: Due to various factors, we cannot provide specific visit times. However, we guarantee that your service will be completed on your scheduled service day. Our scooping/service hours are from sunrise to sunset. We operate in most weather conditions, rain or shine. If weather or road conditions become unsafe or if we need to reschedule for any reason, we will pause services and notify all affected clients as soon as possible.
4. SERVICE DAYS: Occasionally, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service days are determined by your address and established routes, which helps us keep prices low and remain competitive.
5. HOLIDAYS / WEATHER CANCELLATIONS: We do not provide services on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, and Christmas week. If your weekly or bi-weekly service falls on one of these holidays or a weather cancellation, your service will be postponed to your next scheduled service day. In such cases, instead of charging you for double the waste on your next service, you will be charged either your bi-weekly or monthly rate. If you are scheduled for a once-a-month cleaning, your service will be rescheduled for the following week.
6. CANCELLATIONS, PAUSES, AND RESTARTS: If you decide to cancel your service for any reason, your account and all associated information will be deleted. If you wish to resume services at a later date, you will need to complete the signup process again and will be charged at the current rate, losing any benefit of being grandfathered in at your previous rate. If you need to pause or suspend service for any reason, we can do so for up to 30 days. After this period, your account will be considered inactive, and you will need to complete the signup process again, being liable for payment at the current rate and losing any benefit of being grandfathered in. You may cancel your service at any time for any reason. For specific details, see Cancellations/Changes below.
7. REFUNDS: Refunds for payment of services are not offered unless the reason is an error on our part. If you decide to cancel your service upon renewal of your billing cycle, we will continue to provide services until the end of the current billing cycle. If a refund is to be issued for any reason other than our fault, refunds will be given minus bank/credit card processing fees and any proration of services, if applicable.
8. SATISFACTION GUARANTEE: If you are not completely satisfied with any service you receive, we will do our utmost to revisit the same day. Revisit requests must be made within 24 hours after the completion of the last service, after which all work is final and no revisits will be provided free of charge. We will always strive to resolve any issue to your satisfaction within the guidelines of our terms of service.
9. LATE PAYMENTS: Recurring service payments are due on the first day of each month, prior to service. If payment is not received before the first cleaning of the month, you will be removed from the service schedule.
Waste Removal (per visit): We scoop and leave the dog waste in your trash bins; it is the client’s responsibility to ensure that the trash bins are visible and accessible. If we are unable to locate your trash bins or they are not accessible for any reason, we will take the waste with us and handle the disposal. You will be charged the current per visit waste removal rate.
Gain/Loss of Pet: It is the client’s responsibility to notify us of any increase or decrease in the number of pets within 7 days of gaining or losing a pet. Failure to report additional pets may result in termination of service. Additionally, if we notice unreported gains or losses of pets, we reserve the right to increase or adjust your rate accordingly.
Keys: If we have been given a key(s) to a client’s property/residence, it is the client’s responsibility to request possession of said key(s) upon any termination or cancellation of service. We will not be responsible or held liable for unrequested/unreturned keys after service cancellations.
Gift Cards: At this time, we do not accept gift cards, but you are welcome to place a credit onto someone’s account. To do so, please let us know and we will assist you.
Marketing Material: By using our services, clients grant The Scoop Service permission to use images or photos of the services performed at their property or residence on our website, social media platforms, and other marketing materials (both print and digital). If clients prefer not to have their images used, they must make alternative arrangements with The Scoop Service management.
Cancellations/Charges: Either party can terminate this agreement at any time. We do not require contracts or charge termination fees for residential services. However, all cancellations must be submitted in writing via email or through the client portal at least 24 hours before the next scheduled service. For commercial clients, a 30-day written notice via email or the client portal is required for cancellations. Requests for service upgrades, downgrades, or cancellations must be submitted in writing through the Client Portal or via email at contact@thescoopservice.com and typically take effect within 24 hours. If we arrive at your property and cannot service the yard for any reason, or if you cancel without providing 24-hour notice, a $15 service charge will be billed to your account. If we need to wait upon arrival, we will wait for a maximum of 5 minutes. After this period, if we are unable to service the yard, a $15 service charge will be applied. If we begin servicing the area and cannot find any waste, need to stop for any reason, or do not feel safe performing our duties, you will be charged for the full service.
Please note that our policy is subject to change at any time. It is the client’s responsibility to stay informed about our current policy.
